1. Introduction
Welcome to PhoneShield (“Company,” “we,” “our,” or “us”), a brand operated by Terava LTD, registered in England and Wales under company number [Company Number], with a registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK. At PhoneShield, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
A. Information You Provide to Us:
– Name, email address, phone number, and shipping/billing address.
– Payment details (processed securely via third-party payment providers).
– Account login credentials (if you create an account).
– Any communication or feedback you send us.
B. Information Collected Automatically:
– IP address, browser type, and operating system.
– Cookies and tracking technologies (for analytics and marketing).
– Shopping behavior and interaction with our website.
3. How We Use Your Information
We use your personal data to:
– Process and fulfill your orders.
– Provide customer support and respond to inquiries.
– Improve our website, products, and services.
– Send marketing communications (only if you have opted in).
– Detect and prevent fraud or security threats.
– Comply with legal obligations.
4. How We Share Your Data
We do not sell your personal data. However, we may share information with:
– Service Providers: Payment processors, couriers, and IT support services.
– Legal Authorities: If required by law or to protect our rights.
– Marketing & Analytics Partners: With your consent, to provide personalized offers.
5. How We Protect Your Data
We implement strict security measures to protect your personal information, including:
– Secure encryption for payment transactions.
– Firewalls and access controls to prevent unauthorized access.
– Regular audits and compliance checks.
6. Your Rights Under UK GDPR
As a UK resident, you have the following rights:
– Right to Access: Request a copy of your personal data.
– Right to Rectification: Correct inaccurate information.
– Right to Erasure: Request deletion of your data (subject to legal obligations).
– Right to Restrict Processing: Limit how we use your data.
– Right to Object: Stop direct marketing at any time.
– Right to Data Portability: Transfer your data to another provider.
7. Cookies and Tracking Technologies
We use cookies to enhance user experience and analyze site traffic. You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.
8. Data Retention
We store your personal data only as long as necessary for the purposes outlined in this policy:
– Order records: Retained for 6 years for legal and tax purposes.
– Marketing data: Stored until you opt out.
– Account details: Deleted upon request.
9. International Data Transfers
If we transfer your data outside the UK (e.g., cloud storage or service providers in the EU/USA), we ensure adequate protection using:
– UK-approved Standard Contractual Clauses (SCCs).
– Data adequacy decisions (for countries recognized as secure by the UK government).
10. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website, and significant changes will be communicated to users.
11. Contact Us
For any questions regarding this Privacy Policy, please contact us:
– Email: [email protected]
– Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
– Customer Support: [+44 XXXXXXXXXX]
If you have concerns about how we handle your data, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.