1. Introduction
Welcome to PhoneShield.com. These Terms and Conditions (“Agreement”) govern the sale of products on our website www.phoneshield.com (the “Site”). By placing an order, you agree to be bound by these Terms and Conditions.
This website is owned and operated by Terava LTD, registered in England and Wales under company number [Company Number], with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK.
2. Definitions
• “Seller” refers to Terava LTD trading as PhoneShield.
• “Buyer” refers to the individual or business purchasing products from the Seller.
• “Products” refer to any goods available for purchase on the Site.
3. Ordering Process
• All orders placed on the Site are subject to acceptance and availability.
• Once an order is placed, the Buyer will receive an order confirmation via email. This does not constitute acceptance of the order.
• The Seller reserves the right to cancel any order if the payment is not received, the product is out of stock, or there is a technical pricing error.
4. Pricing and Payment
• All prices are listed in GBP (£) and include VAT where applicable.
• Payment must be made at the time of purchase using accepted payment methods, including credit/debit cards, PayPal, and other available payment gateways.
• Prices are subject to change at any time without prior notice, but changes will not affect confirmed orders.
5. Shipping and Delivery
• The Seller ships within the UK and internationally. Estimated delivery times will be provided at checkout.
• The Buyer is responsible for any applicable customs duties and import taxes for international orders.
• The Seller is not responsible for delays due to courier issues or force majeure events.
• If an order is lost or delayed, the Buyer must contact the Seller’s customer service within 14 days of the expected delivery date.
6. Returns and Refunds
• Buyers have 14 days from the date of receipt to return unused and undamaged items for a full refund under the UK Consumer Contracts Regulations 2013.
• Return shipping costs are the responsibility of the Buyer unless the item is defective or incorrect.
• Refunds will be processed within 7 working days of receiving the returned item, using the original payment method.
7. Warranty and Liability
• All products sold by PhoneShield (Terava LTD) come with a 6-month warranty against material defects.
• The Seller is not responsible for damages caused by misuse, accidents, normal wear and tear, or unauthorized modifications.
• Liability is limited to the cost of the purchased product. The Seller is not liable for any indirect, incidental, or consequential damages.
8. Intellectual Property
• All content, including product images, text, branding, and designs, is the property of Terava LTD and may not be copied, distributed, or used without written permission.
9. Privacy Policy
• Personal data is handled in accordance with our Privacy Policy, which can be accessed on our website.
• We do not share customer information with third parties without consent, except where required by law.
10. Governing Law
• These Terms are governed by and construed in accordance with the laws of England and Wales.
• Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
For any return or refund inquiries, reach out to us:
• Email: [email protected]
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
• Customer Support: [+44 7868808653]